Customer Care FAQ

Brenniston began in 1973 in Richmond, Victoria. We’re a proud, 100% Australian-owned, family business. Our expertise covers Australian industry sectors including mining, energy, government, retail, construction, defence, and hospitality. Over the past 46 years, we’ve become the trusted workplace first aid and safety suppliers to government, industry, retailers, hospitality, and emergency services.

Yes, we’re 100% Australian-owned because we care about being on your doorstep. While every Brenniston National Standard First Aid Kit is proudly designed under the guidance of the National First Aid in the Workplace Code of Practice, we also care deeply about Australian products and keeping Australian workers in work.

No, we don’t offer workplace first aid training because our expertise lies in the design, production and distribution of premium workplace first aid kits and supplies. We also offer an essential range of workplace safety gear including safety glasses, gloves, hard hats and respiratory gear, plus site safety and fire safety equipment.

We can arrange a complete workplace first aid kit audit if you’re based in Melbourne. Our on-site First Aid Kit Auditors check for compliance and expired stock, and will recommend a re-stocking plan. Call Brenniston Customer Care on 1300 730 079 to arrange an appointment.

We introduced the Brenniston National Standard Workplace First Aid Kit range in 2013 to raise the benchmark in workplace first aid kit quality and compliance. The Brenniston National Standard is our commitment to quality and gives you peace-of-mind when choosing the right first aid kit for your workplace.

You don’t have to log into the website to order online. You’re free to add workplace first aid kits and workplace first aid supplies to the cart and simply check out. Creating a Brenniston Online Account allows you to log in so you can check previous orders, secure billing details, retain delivery address and track orders. Being able to log in makes it easy to order because you don’t have to input your billing and delivery details every time.

On the log in page, you’ll see a “Forgot your password?” link. Click and you’ll be taken to a page that asks for your Brenniston Online Account’s email address. Submit the email address and an email will be sent to you to reset your password.

Once you log in to your Brenniston Online Account, you can change and update the settings including a new password. It’s all quick and easy.

- Online brenniston.com.au
- Email sales@brenniston.com.au
- Phone 1300 730 079
- Fax 1300 778 960

We accept Visa and Mastercard. Trade account customers can also pay by direct deposit, Eftpos or cheque.

Once you’ve added workplace first aid kits and workplace first aid supplies to your cart and filled in your shipping details, tick “Existing Brenniston Trade Account” in the Payment window. An invoice will be issued with the goods.

Look in the top left-hand corner of every Brenniston website page. You’ll see a black magnifying glass symbol and the word “Search”. Click here and enter whatever product you’re searching for, hit the “Enter” or “Return” key on your keyboard and the search result will appear automatically.

It may have a different product name or mismatched spelling. Contact Brenniston Customer Care on 1300 730 079 or sales@brenniston.com.au and we’ll help you in any way we can.

You can’t add a second email address at checkout for fulfillment notification. Order and fulfillment notifications go to a single email address.

Our shopping cart includes 128-bit SSL to keep your information secure – the same level of encryption used by large banks around the world. Our servers are certified Level 1 PCI DSS compliant and never store any credit card information entered by a customer.

You are able to pick up your order if you are a customer from the Melbourne metro area. Simply select Pick Up at check out. We will contact you when your order is ready to pick up. It will usually ready with 4 hours.

We despatch online orders within 48 hours when placed between 8am and 12pm, Monday to Friday, product availability pending. Average delivery time is three business days, allowing for up to 10 business days, depending on where you are in Australia. Please see our Shipping & Returns page for more details.

No, we only ship within Australia via our own delivery drivers, Toll, StarTrack or Australia Post.

Update August 2020: Due to COVID-19 health concerns, we cannot accept exchange or return (for refund) on any product due to change of mind.

‘Change of mind’ includes circumstances where the product is no longer required or has been sourced at a lower price.

Exceptions are:

- if a product fails to work or do what was described, you are entitled to a remedy

- if a product is faulty, you are entitled to a repair, replacement or refund, depending on the nature of the fault.

See our Shipping & Returns page for more details.

Goods should be checked as soon as possible after delivery. Notice of discrepancies or returns must be made within 7 days of delivery to our office. Goods must be unused and in the same condition they were sent.

Call Brenniston Customer Care on 1300 730 079 within 7 days of receiving the goods.

We strive to make your work a safer place. If you have an additional workplace first aid question, contact Brenniston Customer Care on 1300 730 079 or sales@brenniston.com.au