COVID-19 Update

The safety of our team and our customers is our top priority.

At Brenniston, like so many workplaces, we’ve evolved every aspect of our business to respond to the COVID-19 pandemic: from safely engaging with our customers and contractors to changing our administration, manufacturing, warehousing and distribution operations. 

We’ve implemented a series of health and safety protocols that include authorised worker-mandated vaccinations, compulsory staff and visitor QR-code scan-in, contactless loading dock drop-off and pick-up, internal social distancing, enhanced and multiple hygiene stations, mask-wearing as directed by government health authorities, and zero-tolerance for coming to work unwell with support provided as needed.

We abhor price gauging and have only passed on price increases from our suppliers. We have also absorbed prices rises across our range of workplace first aid kits, workplace first aid supplies and workplace safety supplies to maintain greater affordability.


Authorised workers

As authorised workers, we are compliant with the Victorian government vaccine mandate. Every person who works at Brenniston Workplace First Aid already is or will be fully vaccinated against COVID-19 by 26th November 2021.


Shopping with us online

Our website is constantly updated with new and relevant workplace first aid and safety supplies, along with new collections including Australian Made and Virus Protection Supplies.

Workplace First Aid Kits, Workplace First Aid Supplies and Workplace Safety Supplies are all a click away, and creating an Online Account to streamline purchasing is simple.

If you have questions try our quick and easy online chat, email or call Brenniston Customer Care on 1300 730 079 during business hours.


Shopping with us in person

Our Customer Care Team, Territory Managers and First Aid Kit Auditors are here to help you make your work a safer place.

To ensure best practice hygiene and social distancing, we are encouraging phone, live video and email contact. Call or email us to discuss a video consultation on a day and time that best suits from the comfort of your work, office or home.


Shipping delays

As our shipping partners have adapted to the pandemic’s challenges, our normal delivery has been impacted.

Delivery may be delayed due to a reduction in our shipping partners’ freight capacity or an increase in parcel volumes, many which require manual sorting.

When your workplace first aid or workplace safety supplies leave our headquarters, you will be emailed a tracking link for accurate delivery  information. For Melbourne Metro customers, Ben - our driver - is in contact with us throughout the day and we can pass on his updates to you if required.


Contactless deliveries

To minimise the risk of contracting or spreading COVID-19, we no longer require a signature for order delivery.

Our driver or delivery contractor will ask for and record your name, and sign on your behalf.

You will still need to be present, but this exchange will involve no contact.


Product Exchange and Return

Due to COVID-19 health concerns, we cannot accept exchange or return (for refund) on any product due to change of mind.

‘Change of mind’ includes circumstances where the product is no longer required or has been sourced at a lower price.

Exceptions are:

- if a product fails to work or do what was described, you are entitled to a remedy

- if a product is faulty, you are entitled to a repair, replacement or refund, depending on the nature of the fault.

If you are returning goods because they are faulty or do not match your order, please contact Brenniston Customer Care on 1300 730 079 within 7 (seven) days of receiving your goods, to be issued a Return Authorisation Number. The returned faulty or incorrect goods must be unused and in the same condition they were sent.


Moving forward

The Brenniston team is always here to help.

We’re working hard to provide you with exceptional customer care.

If you experience longer wait times or delayed responses when contacting us, we would appreciate your patience. For immediate service, check out our Frequently Asked Questions page for answers to common questions, or chat with us online.

We are committed to providing our services and delivery without disruption, and thank you for your support, patience and understanding. Please continue to follow government guidelines for staying safe and healthy.