FAQS

FIRST AID

All you need to know about our first aid kits and first aid supplies

Can someone come out and inspect my first aid kit?

Yes. An on-site first aid kit check includes a Victorian compliancy audit, check for expired stock and a re-stocking plan.

Our service fee is $15 per kit or $50 per service hour (or part thereof). Call our office on 1300 730 079 to arrange an appointment.

What’s in a first aid kit?

The contents of a first aid kit depend on the type and size of the kit you’ve chosen, and a risk-assessment of your workplace. Even the most basic kit contains adhesive dressings, sterile pads, disposable gloves, antiseptic and eye care.

You can view the contents list of each first aid kit by clicking on the contents list option.

What type of kit do I need?

When choosing a first aid kit, ask yourself:

  • Is the kit for work, home, vehicle etc.?
  • If it's for the workplace, what are the hazards, size, location and nature of the work?
  • How many people will be using it?
  • Does it need to be portable, wall-mounted, compact?

You can then navigate our first aid kit menu to determine which kit best meets your needs. Or phone our Customer Service line on 1300 730 079.

Why do I need a first aid kit in my workplace?

As a person conducting a business or undertaking, it’s your responsibility to provide workers, volunteers and contractors access to a suitable first aid kit at all times. This is a requirement under the Australian Work Health and Safety Act.

The first aid kit's contents should be based on a risk assessment of the nature of the work, the hazards, size, location and the nature of the workplace, and the number and composition of the workers there.

What is a 'module'?

A module is a small pack containing specialised products to supplement a general first aid kit, eg. a foundry may require a Burns Module in addition to its main first aid kit.

The module should be stored within the main kit, or close by.

Can I order off a first aid kit checklist?

Yes. All our first aid kits come with a contents list, which you can then use as a checklist to replace used stock. You can also print a contents list for any kit off our website, and use that as your order checklist.

Then simply email us or fax your order through to our office on 1300 778 960.

What does 'TGA-approved' mean?

The Therapeutic Goods Administration is Australia’s regulator of therapeutic goods. It ensures that the therapeutic goods available to Australian consumers meet acceptable standards of manufacturing quality. A therapeutic good i s a product that has a stated therapeutic purpose, including medicines such as antiseptics, sunscreens, medical devices such as dressings and bandages, and some cosmetics.

Can I use first aid contents that are out-of-date?

No. Most first aid consumables have an expiry date, which should be adhered to and replaced upon expiry.

What if I’m allergic to latex?

Because latex intolerance is a common condition, we carry an extensive range of latex-free dressings and nitrile blue disposable gloves which are latex free.

How do I use the first aid products?

Inside every kit is a First Aid Emergency Instructions sheet, which gives basic first aid advice. We also stock a range of first aid reference books and posters.

Always call 000 in case of an emergency.

What do you supply besides first aid?

We specialise in a huge range of Workplace Safety gear including safety glasses, gloves, hard hats and respiratory gear, plus site safety and fire safety equipment.

Our Janitorial range completes your workplace safety one-stop shopping experience with cleaning, hygiene and canteen supplies.

ORDERING AND DELIVERY

Your first aid and workplace safety supplies are closer than you think.

Do I need an account to shop online?

No, you can shop online and pay by credit card.

How do I place an order?

You can:

How do I open an account?

Call or email Customer Service for a Credit Application form.

Complete the form and fax or email it back to us.

Once approved, we’ll issue you with a New Customer Number and open your Brenniston account.

What payment methods do you accept?

Visa and Mastercard

Account customers can also pay by cheque, direct deposit and Eftpos.

What’s your return policy?

Goods should be checked as soon as possible after delivery.

Notice of discrepancies or returns must be made within 7 days of delivery to our office, which will issue a Return Authorisation Number.

Returned goods must be accompanied by the Return Authorisation Number, unused and in the same condition they were sent.

A restocking fee of 20% may apply for change of mind.

I have received the wrong goods. What do I do now?

Call customer service on 1300 730 079 within 7 days of receiving the goods.

What if an item is out of stock?

You’ll be contacted and notified of availability or an estimated delivery date.

Can I pick up my order from you directly?

Yes, by arrangement with Customer Service you can pick up your order from our central office at 5 Cato Street, Hawthorn East, Victoria.

Do you deliver interstate?

Yes we deliver Australia-wide within 48 hours, depending on your location, time of order and product availability.

GENERAL

Ask Away!

Why Brenniston?

  • We are committed to no-nonsense advice, stand-out service and innovative products that meet all TGA and Australian Standards requirements
  • We've been servicing the first aid and safety needs of Australia since 1973.
  • We've developed Australia’s best and broadest range of workplace-compliant first aid kits
  • We specialise in auditing programs for workplaces with multiple first aid kits and stations.
  • We offer priority construction industry service and fast-tracked delivery
  • We custom design, bulk supply and arrange corporate gifting of first aid kits.
  • We deliver to most locations across Australia within 48 hours of your order.

How long has Brenniston been operating?

Brenniston was established in 1973 in Richmond, Victoria. The original owner sold the business to Michael Boltman and Pia Abrahams in 2000, who have been running it ever since.

Is Brenniston Australian-owned?

Yes, Brenniston is 100% Australian owned.

Is Brenniston registered with the TGA?

We are registered with the Therapeutic Goods Administration as a manufacturer of first aid kits, under license number ARTG145972.

Our safety products conform to Australian Standards and industrial workplace regulations.

STILL CAN’T FIND THE ANSWER?

Call us on 1300 730 079 and we’ll have it!