Workplace First Aid - Frequently Asked Questions

Brenniston National Standard Workplace First Aid & Safety - Brenniston Frequently Asked Questions

We’re here to help make your work a safer place.

If you don’t find the answer you’re looking for below, contact Brenniston Customer Care on 1300 730 079 or sales@brenniston.com.au

How do I place an order?

- Online brenniston.com.au

- Email sales@brenniston.com.au

- Phone 1300 730 079

- Fax 1300 778 960

What payment methods do you accept?

We accept Visa and Mastercard. Trade account customers can also pay by direct deposit, Eftpos or cheque.

How long has Brenniston been in business?

Brenniston began in 1973 in Richmond, Victoria. We’re a proud, 100% Australian-owned, family business. Our expertise covers Australian industry sectors including mining, energy, government, retail, construction, defence, and hospitality. Over the past 46 years, we’ve become the trusted workplace first aid and safety suppliers to government, industry, retailers, hospitality, and emergency services.

Is Brenniston an Australian business?

Yes, we’re 100% Australian-owned because we care about being on your doorstep. While every Brenniston National Standard First Aid Kit is proudly designed under the guidance of the National First Aid in the Workplace Code of Practice, we also care deeply about Australian products and keeping Australian workers in work.

What is the TGA?

The Therapeutic Goods Administration is Australia’s regulator of therapeutic goods. It ensures that the therapeutic goods available to Australian consumers meet acceptable standards of manufacturing quality. A therapeutic good is a product that has a stated therapeutic purpose, including medicines such as antiseptics, sunscreens, medical devices such as dressings and bandages, and some cosmetics. We are registered with the Therapeutic Goods Administration as a manufacturer of first aid kits, under license number ARTG145972. Every Brenniston first aid kit is produced in Australia under TGA regulation and assembled on-site, ensuring stringent quality control.

Does Brenniston offer workplace first aid training?

No, we don’t offer workplace first aid training because our expertise lies in the design, production and distribution of premium workplace first aid kits and supplies. We also offer an essential range of workplace safety gear including safety glasses, gloves, hard hats and respiratory gear, plus site safety and fire safety equipment.

Can someone come out and inspect my workplace first aid kit?

We can arrange a complete workplace first aid kit audit if you’re based in Melbourne. Our on-site First Aid Kit Auditors check for compliance and expired stock, and will recommend a re-stocking plan. Call Brenniston Customer Care on 1300 730 079 to arrange an appointment.

How do I open a Brenniston Trade Account?

Call or email Brenniston Customer Care for a Credit Application form. Complete the form and fax or email it back to us. Once approved, we’ll issue you with a new Trade Customer number and open your Brenniston Trade Account.

Do I need a Brenniston Trade Account to shop online?

No, you can shop online and pay by credit card.

Do I have to log into a Brenniston Online Account?

You don’t have to log into the website to order online. You’re free to add workplace first aid kits and workplace first aid supplies to the cart and simply check out. Creating a Brenniston Online Account allows you to log in so you can check previous orders, secure billing details, retain delivery address and track orders. Being able to log in makes it easy to order because you don’t have to input your billing and delivery details every time.

What if I’ve lost the password to my Brenniston Online Account?

On the log in page, you’ll see a “Forgot your password?” link. Click and you’ll be taken to a page that asks for your Brenniston Online Account’s email address. Submit the email address and an email will be sent to you to reset your password.

What if I need to change the password on my Brenniston Online Account?

Once you log in to your Brenniston Online Account, you can change and update the settings including a new password. It’s all quick and easy.

How can I place an online order on an existing Brenniston Trade Account?

Once you’ve added workplace first aid kits and workplace first aid supplies to your cart and filled in your shipping details, tick “Existing Brenniston Trade Account” in the Payment window. An invoice will be issued with the goods.

What is the Brenniston National Standard Workplace First Aid Kit range?

We introduced the Brenniston National Standard Workplace First Aid Kit range in 2013 to raise the benchmark in workplace first aid kit quality and compliance. The Brenniston National Standard is our commitment to quality and gives you peace-of-mind when choosing the right first aid kit for your workplace.

What’s in a workplace first aid kit?

The contents of a workplace first aid kit depend on the type and size of the kit you’ve chosen, and a risk assessment of your workplace. Even the most basic kit contains adhesive dressings, sterile pads, disposable gloves, antiseptic and eye care. You can view the contents list of each first aid kit by clicking on the contents list link.

What type of workplace first aid kit do I need?

When choosing a workplace first aid kit, ask yourself what are the hazards, size, location and nature of the work? How many people will be using it? Does it need to be portable, wall-mounted, compact? You can then navigate to our range of Brenniston National Standard First Aid Kits to determine which workplace first aid kit best meets your needs. Or phone Brenniston Customer Care on 1300 730 079.

Why do I need the right workplace first aid kit?

According to the National First Aid in the Workplace Code of Practice guidelines, anyone conducting a business or undertaking has a duty of care to provide all workers with access to a first aid kit. A workplace first aid kit’s contents should be based on a risk assessment of the nature of the work, the hazards, size, location, nature of your workplace, and the number and composition of the workers, contractors and volunteers.

Why would I need more than one workplace first aid kit?

To be fully compliant, you may need more than one workplace first aid kit. This depends on a risk assessment of the nature of the work, the hazards, size, location, nature of your workplace, and the number and composition of the workers, contractors and volunteers. For example a basic workplace first aid kit designed for 1-5 people isn’t sufficient for a large, medium-risk work environment like a warehouse. It’s always better to be safe than sorry.

How can I make sure I order the right workplace first aid kit?

We’ve created the Brenniston National Standard Workplace First Aid Kit Selector to help you choose the right kit. Simply click on the first aid kit most suited to your workplace, and you’ll be taken to the Brenniston website to order. Remember that a risk assessment of your workplace is essential to meeting your work health and safety requirements, including the right workplace first aid kit. To view the selector, click here

Do I need a workplace snakebite first aid kit?

It depends on the environment, but if your workplace is a city fringe building site, parklands or farm, it’s highly recommended that you have a workplace snakebite first aid kit on site. Remember that the type of workplace first aid kit you choose should be based on a risk assessment of the nature of the work, the hazards, size, location, nature of your workplace, and the number and composition of the workers, contractors and volunteers.

What is a workplace first aid module?

A first aid module is a small pack containing specialised products to supplement a general first aid kit, eg. a foundry may require a Burns Module in addition to its main workplace first aid kit. The module should be stored within the main workplace first aid kit, or close by.

How do I search for workplace first aid kits or workplace first aid supplies?

Look in the top left-hand corner of every Brenniston website page. You’ll see a black magnifying glass symbol and the word “Search”. Click here and enter whatever product you’re searching for, hit the “Enter” or “Return” key on your keyboard and the search result will appear automatically. Alternatively, click here

How do I use the workplace first aid products?

Inside every Brenniston National Standard First Aid Kit is a First Aid Emergency Instructions sheet, which gives basic first aid advice. We also stock a range of first aid reference books and posters. Always call Triple Zero (000) in case of an emergency.

Can I use first aid contents if they’re out-of-date?

No. Most first aid consumables have an expiry date, which should be adhered to and replaced upon expiry.

What if I’m allergic to latex?

Latex intolerance is a common condition so we carry an extensive range of latex-free dressings and disposable gloves.

What if I still can’t find the workplace first aid product I’m looking for?

It may have a different product name or mismatched spelling. Contact Brenniston Customer Care on 1300 730 079 or sales@brenniston.com.au and we’ll help you in any way we can.

Can I change the quantity of a workplace first aid product once I started the order?

The field with the quantity number can be adjusted up and down by clicking the small arrows to the right, or you can key in the number you want. Same goes for any product in your cart but remember to click the refresh button with the circular arrow or press “Enter” on your keyboard to calculate any new quantities.

Can I add a second email address at checkout for fulfillment notification?

You can’t add a second email address at checkout for fulfillment notification. Order and fulfillment notifications go to a single email address.

Are my credit card details safe when I order online?

Our shopping cart includes 128-bit SSL to keep your information secure – the same level of encryption used by large banks around the world. Our servers are certified Level 1 PCI DSS compliant and never store any credit card information entered by a customer.

Can I pick up my order from you directly?

Yes, by arrangement with Brenniston Customer Care you can pick up your order from our central office at 5 Cato Street, Hawthorn East, Victoria.

How long does it take to ship an online order?

We despatch online orders within 48 hours when placed between 8am and 12pm, Monday to Friday, product availability pending. Average delivery time is three business days, allowing for up to 10 business days, depending on where you are in Australia. Please see our Shipping & Returns page for more details.

Do you ship internationally?

No, we only ship within Australia via our own delivery drivers, Toll, StarTrack or Australia Post.

What’s your return policy?

Goods should be checked as soon as possible after delivery. Notice of discrepancies or returns must be made within 7 days of delivery to our office. Goods must be unused and in the same condition they were sent. See our Shipping & Returns page for more details.

I have received the wrong goods. What do I do now?

Call Brenniston Customer Care on 1300 730 079 within 7 days of receiving the goods.

What if I have another workplace first aid question?

We strive to make your work a safer place. If you have an additional workplace first aid question, contact Brenniston Customer Care on 1300 730 079 or sales@brenniston.com.au