Workplace First Aid - Frequently Asked Questions

We’re here to help make your work a safer place.

If you don’t find the answer you’re looking for below, contact Brenniston Customer Care on 1300 730 079 or sales@brenniston.com.au

How can I find a specific workplace first aid kit or first aid product?

Our sidebar menu with key categories appears on the left-hand side of every page. Alternatively, just enter the item you’re looking for in the search bar in the top left hand corner of every page. Enter whatever product you’re searching for, hit the ‘Enter’ or ‘Return’ key on your keyboard and the search result will appear automatically.

What if I still can’t find the workplace first aid kit or first aid product I’m looking for?

It may have a different product name or mismatched spelling. Contact Brenniston Customer Care on 1300 730 079 or sales@brenniston.com.au and we’ll help you in any way we can. You can also jump on Live Chat every day, 9.00am to 9.00pm.

How can I place an online order on an existing Brenniston Trade Account?

Once you’ve added workplace first aid kits and workplace first aid supplies to your cart and filled in your shipping details, tick “Existing Brenniston Trade Account” in the Payment window. An invoice will be issued with the goods.

Do I need an existing Brenniston Trade Account to order online?

Not at all. You’re free to order with shipping information and credit card payment details online without a trade account.

How do I apply for a Brenniston Trade Account?

Simply download our Brenniston Trade Account Credit Application Form here and email the completed form to accrec@brenniston.com.au. We will assess your application and respond accordingly. Brenniston Trade Account terms are 30 days from invoice.

Do I have to log into a Brenniston Online Account?

You don’t have to log into the website to order online. You’re free to add workplace first aid kits and workplace first aid supplies to the cart and simply pay at check out. Creating a Brenniston Online Account allows you to log in so you can check previous orders, secure billing details, retain delivery address and track orders. Being able to log in makes it easy to order because you don’t have to input your billing and delivery details every time.

What if I need to change the password on my Brenniston Online Account?

Once you log in to your Brenniston Online Account, you can change and update the settings including a new password. . We’re unable to see your password, so please keep a record for yourself. It’s all quick and easy.

What if I’ve lost the password to my Brenniston Online Account?

On the Login page, you’ll see a “Forgot your password?” link. Click and you’ll be taken to a page that asks for your Brenniston Online Account’s email address. Submit the email address and an email will be sent to you to reset your password.

Can someone come to my workplace and audit my first aid kit?

We can arrange for a complete workplace first aid kit audit in Melbourne Metro and most regional Victorian areas. Our First Aid Kit Auditors check for compliance and expired stock, and will recommend a re-stocking plan. A minimum $16.50 (inc. gst) service fee applies for site attendance. Call Brenniston Customer Care on 1300 730 079 to arrange an appointment, or complete the form on our Brenniston Kit Checks and Audits page.

Do you have First Aid Kit Auditors available for face-to-face consultations all around Australia?

Our in-person First Aid Kit Auditors are based in Victoria. But we offer virtual audits over the phone. Call Brenniston Customer Care on 1300 730 079 and one of our First Aid Kit Auditors will take the stress out of keeping your workplace first aid kits up-to-date and up to standard.

What should I do with expired or damaged first aid supplies?

Expired or damaged first aid applications like creams, lotions and gels should be emptied and disposed of in general waste, and containers recycled if possible. Adhesive dressings, ice packs, dry dressings and bandages can be offered to animal shelters or wildlife rescues. If your expired or damaged supplies are removed by one of our First Aid Kit Auditors, they will be brought to our warehouse for sorting. Non-perishables are picked up by one of our charity partners for distribution to communities in developing countries where WHS regulations are less stringent and supplies are urgently needed.

Where can I find a contents list for a first aid kit?

Each first aid kit has its own product page with description, specifications, workplace compliance and kit contents list. Click to open the kit contents list, which can be downloaded as PDF to re-order and email through, or simply use it as a kit contents checklist. Individual items can also be quickly and easily re-ordered by clicking from the list, to ensure you remain compliant.

Where can I find a product code for a first aid kit or component?

Each item's 8-digit product code appears under its name on its product page.

What's the difference between date of manufacture and date of expiry?

The medical devices regulation now allows either "manufacture" or "expiry" dating for most non-sterile products like bandages and some cotton consumables, as their functionality is not expected to be affected by ageing if they are kept in the recommended storage conditions, ie. unopened, clean, dry, away from direct sunlight.

Dispose of and replace any product if it is five years past the "manufactured" date. A liquid product should be disposed of and replaced three years from the "manufactured" date, if an expiry date is not present.

Dispose of and replace any product if the "expiry" or "use by" date has passed.

 

Is Brenniston an Australian business?

Yes, we’re a 100% Australian-owned family business. We care deeply about Australian products and keeping Australian workers in work, and we care about being on your doorstep.

Are Brenniston first aid kits made in Australia?

Yes, every Brenniston Workplace First Aid Kit, Clean-Up Kit, Hygiene Kit and Module is proudly designed and made on-site at our headquarters in Melbourne, Australia. This ensures our kits meet Australian workplace regulations, are quality controlled, support local industry and promote economic self-sufficiency. Brenniston is authorised to manufacture workplace first aid kits under Australian Register of Therapeutic Goods (ARTG) Licence ID 145972.

Every Brenniston Workplace First Aid Kit is proudly designed under the guidance of the National First Aid in the Workplace Code of Practice.

Are Brenniston employees vaccinated against COVID-19?

As authorised workers, we are compliant with the Victorian government vaccine mandate. Every person who works at Brenniston Workplace First Aid already is or will be fully vaccinated against COVID-19 by 26th November 2021.

How long has Brenniston been in business?

Brenniston began in 1973 in Richmond, Victoria. We’re a proud, 100% Australian-owned family business. Our expertise covers a wide range of Australian industry sectors including emergency services, mining, energy, government, retail, construction, defence, and hospitality. We’re the trusted workplace first aid and safety suppliers to government, industry, retailers, hospitality, and emergency services.

Does Brenniston offer workplace first aid training?

No, we don’t offer workplace first aid training. Our expertise is in the design, production and distribution of premium workplace first aid kits and first aid supplies. We also offer an essential range of workplace safety gear including safety glasses, gloves, hard hats and respiratory gear, plus site safety and fire safety equipment.

What is the Brenniston National Standard Workplace First Aid Kit range?

We introduced the Brenniston National Standard Workplace First Aid Kit range in 2013 to raise the benchmark in workplace first aid kit quality and compliance. The Brenniston National Standard is our commitment to quality and gives you peace-of-mind when choosing the right first aid kit for your workplace.

Under the Brenniston National Standard:

• Every Brenniston workplace first aid kit is designed to the guidelines of the Australian Work Health and Safety Act Code of Practice, ‘First Aid in the Workplace’
• Every Brenniston workplace first aid kit is made on-site in Melbourne, ensuring stringent quality control
• Every Brenniston workplace first aid kit comes under our Australian Register of Therapeutic Goods Licence ID 145972
• Every Brenniston workplace first aid kit is produced by Brenniston, a 100% Australian-owned family business

How do I place an order?

- Online brenniston.com.au

- Email sales@brenniston.com.au

- Phone 1300 730 079

- Fax 1300 778 960

What payment methods do you accept?

We accept Visa and Mastercard. Trade account customers can also pay by direct deposit, EFTPOS or cheque.

Are my credit card details safe when I order online?

Our shopping cart includes 128-bit SSL to keep your information secure – the same level of encryption used by large banks around the world. Our servers are certified Level 1 PCI DSS compliant and never store any credit card information entered by a customer.

Where can I add a purchase order number?

After you’ve added your first aid kits and supplies to the cart, you can view your Total Order with one click. At the bottom of your Total Order you’ll see a panel to add a special note before clicking to check out. Add your purchase order number in this panel and we’ll include it with your order confirmation email and packing slips.

How do I get a tax invoice?

We have modified our order confirmation emails to double as tax invoices and receipts. Tax invoices are also included with packing slips.

Do you ship internationally?

No, we only ship within Australia via our own delivery drivers, Toll, StarTrack or Australia Post.

What are the shipping costs?

Shipping is free for online order over $149.00. For orders under $149, there is a standard Australia-wide shipping fee of $19.00.

Can I pick up my order from you directly?

If you’re in Melbourne, you can save on standard shipping fees by picking up your order from us at 5 Cato Street, Hawthorn East, Victoria. Just click the Pick Up In Store button before you complete your order. We’ll contact you when your order is ready to pick up, usually within 24 hours. We’re open for pick up 8.00am to 4.00pm, Monday to Friday. 

Can I add a second email address at checkout for fulfillment notification?

No, you cannot add a second email address at checkout for fulfillment notification. Order confirmation and fulfillment notifications go to a single email address.

Can I change my order?

Yes, if your order hasn't already left our warehouse. Please contact us and we’ll be happy to change your order. Orders that have already been despatched cannot be changed.

Can I cancel my order?

Yes, if your order hasn’t already left our warehouse. Please contact us and we’ll be happy to cancel your order. Orders that have already been despatched cannot be cancelled.

How long does delivery take?

We despatch online orders within 48 hours when placed between 8am and 12pm, Monday to Friday, product availability pending. Average delivery time is three business days, allowing for up to 10 business days, depending on where you are in Australia.

How can I track my order?

After your order is dispatched, you’ll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn’t work, please reply to the email and we’ll assist you.

What if my order is lost or damaged?

We’ll replace goods that have been damaged in the shipping process. Please take photographs of the items as you found them in the packaging, contact us as soon as you discover the damage by email at sales@brenniston.com.au and reference your web order number/invoice number.

Please contact us if your order does not arrive within 10 business days of receiving our shipping confirmation email. We’ll firstly make inquiries with our carrier, which includes checking for a Proof of Delivery document. Once we verify that the goods have been lost or withheld by the carrier, we’ll send you a replacement order as soon as possible.

What if I’ve received the wrong goods?

Goods should be checked as soon as possible after delivery. Notice of discrepancies or returns must be made to our office within 7 days of delivery. Goods must be unused and in the same condition they were sent. Call Brenniston Customer Care on 1300 730 079 within 7 days of receiving the goods.

What’s the return policy?

Due to COVID-19 health concerns, we cannot accept exchange or return (for refund) on any product due to change of mind. This includes circumstances where the product is no longer required or has been sourced at a lower price.

You’re entitled to a remedy if a product fails to work or do what was described. Depending on the nature of the fault, if a product is faulty you’re entitled to a repair, replacement or refund.

Shipping expenses will only be refunded if the goods are faulty or don’t match your order.

What if I have another workplace first aid question?

We strive to make your work a safer place. We’re all about Australia’s workplace first aid. If you have an additional workplace first aid question, contact Brenniston Customer Care on 1300 730 079, email sales@brenniston.com.au or jump on our Live Chat Monday to Friday, 9.00am to 9.00pm.